Privacy Policy

Overtone Distribution ("Overtone", "we", "our" or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, protect and share personal information when you visit our website, communicate with us, register for our services or engage with our business.

We are committed to handling personal information responsibly and in accordance with applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

Depending on how you interact with Overtone, we may collect the following categories of information:

Personal and Contact Information

• Full name.
• Email address.
• Telephone number.
• Country of residence.
• Business or organisation details.

Artist and Professional Information

• Artist or stage name.
• Record label information.
• Management and representative details.
• Music catalogue information.
• Songwriter, producer and contributor credits.
• Copyright and ownership information.

Financial and Payment Information

• Payment details and royalty payment information.
• Banking information where required for payments.
• Tax and invoicing information.
• Revenue and distribution records.

Technical Information

• IP address.
• Browser and device information.
• Website usage information.
• Website interaction and analytics data.
• Cookies and similar tracking technologies.

Communication Information

We may retain information you provide when contacting us, submitting enquiries, requesting support, participating in partnerships or communicating with our team.

We may use collected information to:

• Provide music distribution and related services.
• Manage artist, label and rights holder accounts.
• Process royalty payments and financial transactions.
• Verify identities, ownership and distribution rights.
• Manage music catalogues and release information.
• Communicate with artists, labels, partners and service providers.
• Respond to enquiries and provide customer support.
• Improve our website, products and services.
• Prevent fraud, unauthorised activity and security breaches.
• Meet contractual, regulatory and legal obligations.
• Develop business relationships and commercial opportunities.
• Send relevant company updates and marketing communications where legally permitted.

We process personal information where there is a lawful basis to do so, including:

• Your consent.
• The performance of a contract or steps taken at your request before entering into a contract.
• Compliance with legal obligations.
• The legitimate interests of Overtone or relevant third parties, where permitted by law.

Where consent is required, you may withdraw it, subject to applicable legal requirements and the consequences of withdrawing consent.

Overtone may share relevant information with trusted third parties where necessary to operate our business and deliver services.

These may include:

• Digital streaming platforms and digital service providers.
• Music distribution and technology partners.
• Payment processors and financial institutions.
• Royalty administration and rights management partners.
• Cloud hosting and infrastructure providers.
• Analytics and website service providers.
• Legal, accounting and professional advisers.
• Regulatory authorities and law enforcement agencies where legally required.

We do not sell your personal information to third parties.

Information shared with third parties will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and contractual safeguards.

As an Africa-focused company working with international music platforms and business partners, certain personal information may be processed or transferred outside South Africa.

Where international transfers occur, Overtone will take appropriate steps to ensure that such transfers comply with applicable data protection requirements, including relevant provisions of POPIA.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental loss or destruction.
• Unauthorised disclosure.
• Misuse or alteration.
• Unlawful processing.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

While we take reasonable steps to safeguard information, no internet-based system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including contractual, operational, financial, legal and regulatory requirements.

When information is no longer required, we will take appropriate steps to securely delete, destroy or anonymise it, subject to applicable legal retention obligations.

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Object to certain forms of processing.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Lodge a complaint with the relevant data protection authority.

Requests can be submitted using the contact details below.

Our services are primarily intended for individuals and businesses legally capable of entering into agreements.

We do not knowingly collect personal information directly from children without the necessary consent or legal authority.

Where minors participate in music distribution or related services, appropriate parental or guardian consent and contractual arrangements may be required.

Our website may contain links to third-party websites, digital streaming platforms and external services.

These websites operate independently and maintain their own privacy policies. Overtone is not responsible for the privacy practices of external websites.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal obligations.

Any revised policy will be published on our website with an updated effective date.